Grinnell Mutual: Embracing Change While Serving Iowa's Tradition
Grinnell Mutual: Embracing C...
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Grinnell Mutual: Embracing Change While Serving Iowa's Tradition

20 September 2023
3540
2 min.
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Grinnell Mutual: Embracing Change While Serving Iowa's Tradition

Jeff Menary's Vision

For 13 consecutive years, Grinnelll Mutual has proudly earned its place among Iowa's Top Workplaces, a remarkable feat that CEO Jeff Menary values as more than just an accolade he sees it as a vital indicator of the company's commitment to continuous improvement.

"It's not just about the recognition; it's about what we do with the information and feedback that truly matters," Menary emphasizes. "We actively engage with our employees to identify areas for enhancement. It's ingrained in our culture, and we're dedicated to fine-tuning our operations to the best of our ability."

Established in 1909, Grinnell Mutual's journey began as Iowa's pioneer reinsurer for small county mutual insurance companies. Today, it proudly boasts a "rich heritage" that has evolved to offer property-casualty insurance services, encompassing auto, personal, and business protection, to customers in 17 states.

Menary, reflecting on his early days as a marketing representative, fondly recalls traversing Iowa and engaging with clients and Grinnelll's field agents.

"While our strongest presence remains in Iowa, we've also extended our reach to Minnesota, Illinois, and Missouri the robust agricultural regions of the upper Midwest," he notes. "These experiences have equipped us with the knowledge to deliver exceptional service to these communities."

As the pandemic receded, Menary and his team embarked on a quest to redefine their approach to customer service while accommodating the evolving work-life balance needs of their colleagues.

"We made the decision to empower our employees to choose their work environment," Menary reveals. "They could opt for remote work, office-based work, or a flexible schedule, and a majority have chosen the remote option."

He emphatically asserts, "Our commitment to delivering high-quality work has remained unwavering throughout this transition."

This flexibility has not only allowed Grinnell Mutual to attract exceptional talent but has also enriched their workforce with diverse perspectives and life experiences, a factor that Menary views as invaluable.

At Grinnell Mutual, excellence isn't just a goal; it's a legacy built on a century of dedication to employees, customers, and communities.

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