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Customer Onboarding Specialist

27 May 2021 Years
Section: Personnel Management
Vacant position: Customer Onboarding Specialist
Organization: EcoVadis
District: Manhattan
Education: Higher education
Work experience: From 2 years
Work schedule: Full time work day
Requirements for applicants:
  • 2+ years experience in procurement, or supply chain field;
  • The ideal candidate has formal education (degree/masters) in a related field (Supply Chain, Sustainability, sustainable procurement etc.);
  • Knowledge of procurement systems is important but not mandatory as long as the candidate has a quick understanding of complex management systems and how they impact the workflow of the customer;
  • Excellent spoken and written English is a must, Spanish/Portuguese is a plus;
  • Excellent excel and data analytical skills;
  • Interest to work in an international and multicultural environment;
  • Self-driven, results oriented and team player;
  • Thrives in a fast paced environment;
  • Passionate about sustainability.

The Customer Onboarding Consultant would report to and support the Onboarding Director in the following key areas:

As an Onboarding Consultant you will work with a diverse set of clients to ensure they have the foundations needed to maximize the value of EcoVadis for their organizations and mutual success. You will be responsible for partnering with them to help them adopt EcoVadis and integrate where applicable both in process and tools. You will track usage and adoption, provide reports, insights and best practices on how they perform and successfully “graduate past onboarding”. You will be a partner with sales, customer success, and product teams to ensure a coordinated and aligned approach to our customers.

Specific tasks and actions:

Support with data consolidation and performance (key metrics) tracking for Americas customers undergoing onboarding;

Prepare customer onboarding framework (building a deeper understanding):

  • research the customer’s sustainability strategy;
  • analysis and segmentation of customer data points;such as supplier data by category, country spend, recurrence
  • review and map the customers procurement organization, procurement process and systems, as well as any procurement guidelines (including KPIs, MBOs)

Collaborate with various departments and engage stakeholders via the use of collaboration tools:

  • Interface with the Customer Success Managers (CSM) who are the regular account managers of the customer;
  • Share best practices with the CSM team via the CSM Intranet

Contribute to the delivery of onboarding services including final recommendations delivered to the customer at the end of the program, and transition to CSM strategic deployment;

Continuously improve the working tools and workshop support material for the Onboarding program (i.e. identify opportunities for workflow improvement, best practices sharing and implementation).

Working conditions:

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness.

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide. Join us!

In return for your expertise and energy, we offer:

  • A rare opportunity to get in and contribute meaningfully to a growing business: We have a solid foundation of over 450 global industry leaders as customers and 13 years of revenue growth, and yet only a few percent penetrated in our opportunity: the sky's the limit!
  • Exercise your initiative in an environment where your character as well as your ideas are valued.
  • A career with a positive impact: Ultimately, we are striving to make the world more sustainable, and along the way you will develop or deepen your understanding of Sustainable Development and Sustainable Procurement.

Please apply directly online by clicking on the link below and attaching your resume and cover letter in PDF format.

For more information about EcoVadis please visit our website: www.ecovadis.com

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

Additional contacts: https://jobs.smartrecruiters.com/ecovadis/743999749729647-customer-onboarding-specialist
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