New York Life recognized for award-winning customer satisfaction among group life insurance providers by J.D. Power
New York Life recognized for...
Subscribe to Newsletter

New York Life recognized for award-winning customer satisfaction among group life insurance providers by J.D. Power

13 December 2021
4 min.
New York Life recognized for award-winning customer satisfaction among group life insurance providers by J.D. Power

New York Life, America’s largest1and most admired2 mutual life insurer, has ranked as the highest group life insurance provider for customer satisfaction3 in the J.D. Power U.S. Group Life Insurance Study.

The J.D. Power 2021 Group Life Insurance Study measures the experiences of customers of the largest life insurance providers in the United States. Overall customer satisfaction is determined based on performance in a variety of factors, including application and orientation, communication, interaction, price, product offerings, and statements.

“Being recognized as the top-rated group life insurance provider for customer satisfaction by the consumers who participated in this year’s J.D. Power study is extremely gratifying,” said Scott Berlin, senior vice president and head of New York Life Group Benefit Solutions (GBS) and Group Membership Association Division (GMAD). “The achievement highlights not only New York Life’s company-wide focus on superior customer satisfaction, but also the hard work of our talented team members and financial professionals across our group insurance businesses.”

New York Life offers a range of group life insurance solutions to more than 12,000 employer groups that reach over nine million employees, and 300 professional associations that cover an additional one million members.

“We are there when our customers need us most because we passionately believe that financial protection, well-being, and peace of mind are at the heart of building better futures,” added Berlin. “The recognition from J.D. Power is a noteworthy testament to New York Life’s enduring commitment to the businesses, individuals and families we serve.”

About New York Life

New York Life Insurance Company (, a Fortune 100 company founded in 1845, is the largest mutual life insurance company in the United Statesi and one of the largest life insurers in the world. Headquartered in New York City, New York Life’s family of companies offers life insurance, retirement income, investments, and long-term care insurance. New York Life has the highest financial strength ratings currently awarded to any U.S. life insurer from all four of the major credit rating agencies4.

New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America or New York Life Group Insurance Company of NY, subsidiaries of New York Life Insurance Company. Life Insurance Company of North America is not authorized in New York and does not conduct insurance business in New York.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company’s business offerings, visit The J.D. Power auto shopping tool can be found at

Based on revenue as reported by “Fortune 500 ranked within Industries, Insurance: Life, Health (Mutual),” Fortune magazine, 6/2/2021. For methodology, please see

In the 2021 World's Most Admired Companies ranking from Fortune, New York Life Insurance Company claimed the top position in the Insurance: Life and Health category of the annual ranking of corporate reputation. Rankings are determined by a proprietary formula that weights nine criteria to create an overall score. Please visit companies-2021/ for methodologies.

3*. New York Life received the highest score in a tie in the J.D. Power 2020 U.S. Group Life Insurance Study of customers’ satisfaction with group life insurance providers. Visit for more details.

4 Individual independent rating agency commentary as of 9/30/2021: A.M. Best (A++), Fitch (AAA), Moody’s Investors Service (Aaa), Standard & Poor’s (AA+).

Go back to our newsroom to read more stories.

Media contact

Kevin Maher

New York Life Insurance Company

(212) 576-6955

Persons1 in the news

Senior Vice President
1 place

NEW YORK PRESS RELEASES Press Releases are the latest news from New York companies.
Official press releases of New York companies are regularly published on the resource. You can find out the latest news of enterprises in the corresponding section on the main page. Placing press releases is a traditional and effective way to promote your business. It allows organizations to announce themselves and their products and services to the widest possible audience. In this case, the informational occasion can be anything: attracting people to an event or conference, highlighting new products or personnel appointments. If you set a goal to draw attention to your information, then will become your reliable assistant in this matter. Thanks to the portal, your press release will be seen by reviewers of leading Internet publications, clients and partners. allows representatives of companies and organizations in New York to independently post a press release when registering on the resource. The most important feature of is that all publications of New York companies fall into the archives and will be available from the search for a long time. You just need to add the press release to the news feed. offers its customers a subscription service that allows companies to regularly publish press releases on favorable terms. In addition, the business portal makes it possible to more fully tell about the life of the company by adding photos and videos, personas and employee quotes. All information materials have active links and will lead potential customers to your resource.
Alena Potapova

Development Director
Died this year
Born this year