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Job in New York

Centene
  • 16 May 2020
  • 3376
Section: Marketing, Advertising, PR
  • Vacant position:
    Supervisor, Quality (Call Center), Rego Park, NY
  • Organization:
    Centene
  • District :
    Manhattan
  • Salary:
    Empty value
  • Education:
    Incomplete schooling
  • Work experience:
    Without experience
  • Work schedule:
    Full time work day
  • Requirements for applicants:

    Bachelor’s degree in related field or equivalent experience. 3+ years of auditing and training experience in a managed care or healthcare setting. Previous experience as a lead in a functional area or managing cross functional teams on large scale projects. Amisys and CCMS experience preferred.

  • Duties:

    Position Purpose: Oversee all aspects of member and provider services staff education and training, including quality call audits.

    Oversee the daily work functions of the quality audit team

    Investigate and resolve complex call center quality issues

    Audit services calls for quality, accuracy and adherence to set standards

    Analyze work flow issues and call audits and advise management of trends and recommend resolutions to improve call quality or integrity

    Review, investigate and resolve inquiries regarding member services’ issues for internal and external customers

    Train and retrain as needed, all Member and Provider Services Representatives on call procedures, practices, and policies

    Collaborate with internal departments to ensure member satisfaction.

  • Working conditions:

    Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

  • Phone
    314-725-4477
  • Additional contacts:
    https://www.centene.com/
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About company

Centene

Centene Corporation is a large publicly traded company and a multi-line managed care enterprise that serves as a major intermediary for both government-sponsored and privately insured health care prog...

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