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Customer Success Director

Salesforce
10 August 2021 Years
164
Section: Executives
Vacant position: Customer Success Director
Organization: Salesforce
District: Manhattan
Education: Higher education
Work experience: From 1 year
Work schedule: Full time work day
Requirements for applicants:
  • History of success as a consultant, pre-sales, technical account management, or equivalent.
  • Proven track record of achieving targets and goals.
  • Track record of managing large, complex projects and/or programs.
  • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.
  • Has handled difficult customers or situations and can demonstrate resolutions.
  • Strong proven work ethic.
  • Willingness to tackle things on your own.
  • Must work within a team environment with sales and services peers.
  • Ability to navigate data and people to find answers.
Duties:

Are you as passionate about maximizing impact as you are about providing an exceptional experience for every customer?

MuleSoft thrives off the success of our customers, and we're looking for a strategic, growth-focused, and results-driven Success Manager to engage, retain, and enable MuleSoft’s customers. Our Customer Success team serves as the primary advocate for our customers, guiding them along a path to success and engaging resources across MuleSoft to accelerate the adoption and expansion of MuleSoft Anypoint Platform.

As a Success Director, you are ultimately responsible for the complete post-sales lifecycle of a portfolio of MuleSoft customers, and through your partnership, customers will derive maximum value from their investments using MuleSoft’s methodologies, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company.

Responsibilities:

  • Master MuleSoft’s messaging and delivery blueprint.
  • Become familiar with MuleSoft solutions, positioning, competition and product suite.
  • Meet and engage your portfolio of customers and become fluent in their history, their business outcomes, and their goals.
  • Develop working partnerships with the MuleSoft account team supporting your customers.
  • Own the engagement, retention, and growth of your customers.
  • Begin building business-identify opportunities, drive business outcomes, ensure customers are successful with MuleSoft blueprint, etc.
  • Build and foster relationships with senior executives in business and IT.
  • Evangelize MuleSoft customer success stories and customer success systems and processes.
Working conditions:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Additional contacts: https://salesforce.wd1.myworkdayjobs.com/en-US/External_Career_Site/job/New-York---New-York/Customer-Success-Director_JR100499-1?source=JobBoard_Indeed
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