• History of success as a consultant, pre-sales, technical account management, or equivalent.
• Proven track record of achieving targets and goals.
• Track record of managing large, complex projects and/or programs.
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.
• Has handled difficult customers or situations and can demonstrate resolutions.
• Strong proven work ethic.
• Willingness to tackle things on your own.
• Must work within a team environment with sales and services peers.
• Ability to navigate data and people to find answers.

Are you as passionate about maximizing impact as you are about providing an exceptional experience for every customer?

MuleSoft thrives off the success of our customers, and we're looking for a strategic, growth-focused, and results-driven Success Manager to engage, retain, and enable MuleSoft’s customers. Our Customer Success team serves as the primary advocate for our customers, guiding them along a path to success and engaging resources across MuleSoft to accelerate the adoption and expansion of MuleSoft Anypoint Platform.

As a Success Director, you are ultimately responsible for the complete post-sales lifecycle of a portfolio of MuleSoft customers, and through your partnership, customers will derive maximum value from their investments using MuleSoft’s methodologies, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company.

Responsibilities:

• Master MuleSoft’s messaging and delivery blueprint.
• Become familiar with MuleSoft solutions, positioning, competition and product suite.
• Meet and engage your portfolio of customers and become fluent in their history, their business outcomes, and their goals.
• Develop working partnerships with the MuleSoft account team supporting your customers.
• Own the engagement, retention, and growth of your customers.
• Begin building business-identify opportunities, drive business outcomes, ensure customers are successful with MuleSoft blueprint, etc.
• Build and foster relationships with senior executives in business and IT.
• Evangelize MuleSoft customer success stories and customer success systems and processes.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

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