William R. McDermott is an American businessman and is currently CEO of ServiceNow. Before ServiceNow, he was the CEO of the technology company SAP SE. During his tenure as co-CEO and CEO, SAP's market value increased from $39 billion to $156 billion. McDermott, along with Joanne Gordon, wrote a memoir, Winners Dream: A Journey from Corner Store to Corner Office, and was awarded a gold medal for business memoir of the year by the Axiom Business Book Awards. McDermott began his role as CEO of ServiceNow in November, 2019.
Xerox, Gartner and Siebel Systems
McDermott worked for 17 years at Xerox and then became the President of Gartner in 2000. From 2001 to 2002, he served as Executive Vice President of Worldwide Sales and Operations at Siebel Systems.
In 2002, McDermott was appointed by SAP as the CEO of SAP America. He was designated to the SAP Executive Board in 2008, and in February 2010, he became the co-CEO of SAP AG. After four years, on May 21, 2014, McDermott became the first American to become the CEO of the company, now known as SAP SE. Since 2010, SAP's market cap has increased from $39 billion to $144.7 billion by February 2018. In 2016 McDermott became the best-paid executive leading the companies that form the German stock index DAX by earning a direct remuneration of €11.6 million. On October 10, 2019, McDermott decided to leave SAP SE. SAP did many acquisitions under his tenure, starting with Sybase in 2010.
At the end of October 2019 after McDermott stepped down from SAP, ServiceNow announced his appointment as CEO. He succeeded John Donahoe at the end of 2019 as Donahoe finished his tenure at the company. He cited "the company’s strength in cloud computing and enterprise software, and the challenge of building an already vibrant company further" as reasons for him to join ServiceNow as CEO.
In 2021, McDermott was the 3rd highest paid CEO of all S&P 500 CEOs, receiving over $162 million in equity and $3.5 million in cash and other forms of compensation from ServiceNow.