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GROSFIELD Howard
Person
GROSFIELD Howard

GROSFIELD
Howard

President, U.S. Consumer Services at American Express

Organization: American Express

Profession: President

Content

Biography

Career

Howard Grosfield is President, U.S. Consumer Services at American Express, a role he assumed in May of 2022. In this role, he leads all aspects of the U.S. Consumer Card division, as well as the company’s Global Dining and Resy business, and the Centurion Lounge network. He is also a member of American Express’ Executive Committee.

Howard previously served as Executive Vice President & General Manager of U.S. Consumer Marketing and Global Premium Services. Prior to this role, he was Country Manager for American Express Canada and President and CEO of Amex Bank of Canada.

Howard joined American Express in 2004 in New York as a Vice President in the Strategic Planning Group. He subsequently led Regional Marketing & Strategy for Latin America & Canada and then became Vice President & General Manager for the Company’s International Small Business Services Division.

Before joining American Express, Howard spent several years as a Principal with The Boston Consulting Group (BCG). He was also a lawyer with Osler in Toronto.

Education

Howard currently serves as an Independent Director on the Board of Indigo Books & Music Inc., one of Canada’s largest retailers. He holds a bachelor’s degree and LLB (J.D.) With Distinction from Western University in Canada.

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Colleagues

Chief Corporate Affairs Officer at American Express
1 place
Chief Executive Officer of American Express
2 place
Vice Chairman and CFO of American Express
3 place
Vice President, Public Affairs of American Express
4 place
Vice President, Head of Global Capital Markets of American Express
5 place
Vice President, Investor Relations at American Express
6 place
Vice President & Head of International Premium Products at American Express
7 place
Chief Colleague Experience Officer at American Express
8 place
Director, Public Affairs and Communications at American Express
9 place

Quotes

This recognition is a testament to the passion, ingenuity and commitment our colleagues demonstrate each day to deliver the world’s best customer experience
3 March 2023

Discussion

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